It’s always best if you are in to accept your delivery, but if you do happen to be out, you can manage your delivery via the courier tracking apps. Will I Need To Be In When My Order Arrives? Your tracking number is usually active from around 7pm on the date of despatch and so it may not work when you initially receive the despatch confirmation email. We’ll tell you which service the order has been despatched with and provide you with full tracking details where applicable. Once your order is despatched, we will email you and let you know. Please be aware that pallet deliveries are to the nearest kerbside only, so if your item is particularly large, it may be helpful to have an extra pair of hands that you can call on. We will email you on the date of despatch to provide you with a delivery update and important information will be provided. In this instance, our customer care team will contact you to make suitable arrangements. If your item is oversized, it may need to arrive on a pallet or via a van delivery. Smaller items are sent with Royal Mail or Evri. Your tracking number will show delivery updates as the parcel moves along its journey and you will normally be allocated a delivery estimate before 11am. Most orders are sent with DPD and you will receive full tracking details and via email the night before delivery. Other locations may take up to five working days.Ĭurrently, we use Royal Mail, Evri and DPD to deliver our parcels. Please note that express next day delivery is available to UK Mainland addresses only. If you place your order on a Saturday or Sunday, and choose the express service, your order should be with you on Monday with DPD. To receive your order on a Sunday, please select Sunday Delivery when checking out if a Sunday option is available. If you’re looking to receive your order on a Saturday, please ensure you select Saturday Delivery at the checkout. Most orders placed before 4pm are shipped the same day. We aim to dispatch all orders as quickly as possible. We hope to make this available to our customers very soon. Whilst shipping to Europe is not currently available, this is something we’re looking into. This excludes business addresses and the Scottish Highlands, Islands, IOW and IOM. **Saturday and Sunday is to UK mainland postcodes. For weekend delivery please use the Saturday/Sunday options when checking out. *If you place a standard next day delivery order on Friday before order cut off this will be delivered on Monday. Even with the charges added above we still do not cover the costs of sending orders into Northern Ireland. We have had to add a delivery cost to BT postcodes due to the increasing costs passed on from our carriers. For delivery to Channel Islands, Scottish Highlands and Islands please check shipping costs and delivery time scales at the checkout.
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